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Phone first · Email second · Visit third · No switchboard · Direct routes · Technical line open 08:00–18:00 weekdays · Sales line open 08:00–17:30 weekdays ·  Phone first · Email second · Visit third · No switchboard · Direct routes · Technical line open 08:00–18:00 weekdays · Sales line open 08:00–17:30 weekdays · 
§ Contact AliDeck

Talk to technical.
Talk to sales.
Talk to people who make this.

No switchboard. No ticketing system. Real people with real answers. We build these products — we know them inside out.

Direct routes
  • Kent HQ
    Units 1–3, Barberry Park, Maidstone, Kent ME15 8RT
  • Tech line
    01622 534044
    08:00–18:00 weekdays
  • Sales line
    01622 534055
    08:00–17:30 weekdays
  • After-sales
    01622 534066
    09:00–17:00 weekdays
  • Book a visit
    Visit our Kent showroom — see all products full-size
§ Talk to a person

Three direct lines.
No menus.

JH
Technical Director

James Hatton

Specification support, NBS clauses, wind uplift calculations, structural queries, fire strategy questions. 18 years on balcony systems.

Direct line
01622 534044
Hours
08:00–18:00 weekdays
Call James →
SM
Sales Manager

Sarah Mitchell

Pricing, lead times, contractor partnerships, sample requests, product availability, project timelines. Will never pressure you.

Direct line
01622 534055
Hours
08:00–17:30 weekdays
Call Sarah →
DC
After-Sales & Support

David Clarke

Post-installation queries, installation guidance, defect resolution, warranty support, replacement parts. Keeps the guarantee working.

Direct line
01622 534066
Hours
09:00–17:00 weekdays
Call David →
§ Visit us

Come and see the products full-size.

Our Kent showroom has every board profile, every drainage system, and the full AliRail range installed at 1:1 scale. You can walk on it, stand on it, and throw water at the drainage. Visits by appointment, usually same week.

Units 1–3, Barberry Park
Forstal Road, Maidstone
Kent ME15 8RT
Free parking on site
15 min from M20 J7
Maidstone East station 10 min walk
Arrange a visit →
AliDeck Kent HQ
Barberry Park · Maidstone · ME15 8RT
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Prefer a form? We get it.

We'll aim to respond within one working day. Usually faster.

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§ Office hours
Line Mon Tue Wed Thu Fri Sat–Sun
Technical (James) 08:00–18:00 08:00–18:00 08:00–18:00 08:00–18:00 08:00–18:00 Closed
Sales (Sarah) 08:00–17:30 08:00–17:30 08:00–17:30 08:00–17:30 08:00–17:30 Closed
After-sales (David) 09:00–17:00 09:00–17:00 09:00–17:00 09:00–17:00 09:00–17:00 Closed
Showroom visits By appt By appt By appt By appt By appt Closed
All times are GMT/BST. Bank holidays: closed. Emergency technical support via email — james will respond same day for urgent structural queries.
CPD & learning

Book a CPD session.

Three RIBA-certified sessions. In-person or remote. James leads every session personally. 1.5–2 hours. Covers fire performance, specification strategy, and drainage.

Book a session →
Sample box

Request a sample box.

Every board profile. Three drainage samples. A fixings pack and the full product guide. Delivered to your desk. Free of charge. No follow-up call unless you want one.

Request a sample box →